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Our Most Frequently Asked Questions

Can I check in Early or checkout late?

Sure! We are always happy to honor an early check in with prior approval from STAY. In order to do so there is an additional one time fee that will be added to your stay in order to

What are your payment policies?

Our payment terms provided are for direct reservations through STAYNewport Vacation Management. We accept Visa, MasterCard, Discover and Amex*. You may also pay by personal check (US Only) as long as received within the payment timeline schedule or ACH transfer*. Reservations made within 90 days of arrival require full payment at the time of booking.
- Payment Policy:
  - At time of booking: 51% of reservation total.
  - 90 days prior to arrival: 49% of reservation total due to complete payment.

*Please note when paying with a credit card, a 5% processing fee will be added to your reservation total.

*Wire transfers require you to add an additional $18 to the total of your reservation amount being sent.

What is your cancelation policy?

Cancel within 48 hours, 100% Refund.
Cancel 60 days or more from your arrival date, you’ll receive a 50% refund.
Cancel 60 days or less from arrival date, no refund given.

Do you allow events or small weddings at your properties?

LOADING, STAYtuned… we hope by 2026 this will be a part of our services!

When will I receive my check-in instructions?

Two days prior to your arrival you’ll receive your check-in instructions. These instructions go over everything from access code to parking and trash details.

Are towels/linens provided?

Bed linens are provided for every STAY along with towels based on the max occupancy number of the property you’ve rented. Almost all of our homes are equipped with washer and dryers to make it easier to freshen up any towels or linens as you see fit. For pull out sofas, linens and pillows are also provided.

What if I leave a personal item behind?

Our cleaners turnover the property you have checked out of right after you leave so anything left behind that is found by our cleaners will be brought to our STAYNewport office. Please contact the office directly at 401-298-1884 or reservations@stay-newport with your address to send the item to. We will provide a receipt of the shipping cost that we expect for you to refund us for shipping the item out.

How far in advance can I reserve a STAY home:?

All STAY property calendars are open 365 days in advance. If you are looking to STAY past 365 days from the time of booking please reach out directly for specific property availability.

Can I bring my dog?

We love when guests bring their dogs however not all of our homes are pet friendly. At the time of inquiring please be specific about pet breed & weight to make sure the property you’re inquiring about allows dogs. Please see our “Pet Friendly” home section which also highlights the homes that are suitable for pets.
Along with bringing your pet, there is an additional pet fee starting at $250 for any reservations under 30-day. Reservations greater than 30-days may be subject to an increased fee .
Please note, if you have a Service Dog please provide their registration number at time of booking.

How can I book a vacation rental?

Book your STAY through our website, or call our in-house reservationist at 401-298-1884. You can also e-mail resevations@stay-newport.com. Our reservationist is here to answer any questions you may have and to find the perfect home for your needs! If you don’t find the right fit when looking on our website please be sure to reach out directly to our reservationist who can help guide you through the rental process.

What is the “non-refundable damage waiver” fee?

We are proud to work with Safely, a short-term rental insurance company whose mission is to protect the property, homeowner and guest during a STAY. The Damage Waiver Fee is a nonrefundable Fee that relieves Guests of the cost for REPORTED unintentional and incidental damage to the Rental Property and its contents, not to exceed the amount of coverage purchased. The Fee does not cover intentional damage, theft, unintentional and incidental damage exceeding the amount of coverage purchased or any damage or flea infestation caused by a pet, unauthorized pets, property damage, extensive cleaning required at check-out, smoking in non-smoking units, exceeding occupancy or parking limits, loss of future rents and any other mentioned charges/policies in the STAYNewport Rental Agreement and Policies.

Will I save money if I book directly with STAYNewport Vacation Management?

Many travelers aren’t aware that most online travel websites (like VRBO and Airbnb) charge a significant service fee to guests when they book on their websites. Reserving your vacation rental home directly with STAYNewport Vacation Management will save you a considerable amount of money, not to mention time.

Can I check-in after hours?

A majority of our homes use keypads which are set up with a personalized code for your STAY. You are able to access the property during your reservation period you’ve rented no matter the time of day or night you arrive.

Do you supply cribs/pack n plays?

You can rent a crib for $75 for your STAY or a pack n’ play for $50 for the duration of your STAY. Please be sure to let us know of your needs at the time of booking so a crib or pack n play can be set up and waiting for you upon arrival.